Privacy Policy for Roll Wheelchair and Ambulatory Services
Effective Date: 10/01
At Roll Wheelchair and Ambulatory Services, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you use our wheelchair and ambulatory services.
1. Information We Collect
We may collect the following types of personal information when you interact with our services:
Personal Identifiable Information (PII): Name, address, phone number, email address.
Medical Information: Health conditions or requirements that may impact your mobility or service needs (e.g., wheelchair requirements, medical history, etc.).
Payment Information: Credit card details or payment information for billing and invoicing.
Location Information: Information about your pick-up and drop-off locations for service scheduling.
Communication Records: Any correspondence between you and our customer support team.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide and manage wheelchair and ambulatory services.
To process payments and issue invoices.
To communicate with you regarding your service requests, appointments, and updates.
To improve our services, customize user experience, and ensure your safety and comfort during our services.
To comply with legal and regulatory requirements.
For marketing purposes, including promotions and offers (with your consent).
3. How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access control, and secure data storage practices.
4. Sharing Your Information
We may share your personal information in the following circumstances:
With Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, scheduling software providers).
With Legal Authorities: If required by law or in response to valid legal requests, we may disclose your information to comply with legal obligations or protect the rights, property, or safety of our clients or others.
5. Retention of Your Data
We will retain your personal data for as long as necessary to provide our services and as required by law or regulation. If you wish to request the deletion of your data, please contact us using the information provided below.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can request a copy of the information we hold about you.
Correction: You can request to correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain conditions.
Opt-out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in the email or contacting us directly.
Withdraw Consent: If you have consented to the processing of your data for certain purposes, you may withdraw your consent at any time.
7. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your experience on our website or app, such as remembering your preferences and improving service delivery. You can manage your cookie settings in your browser.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
9. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
Roll Wheelchair and Ambulatory Services
55 Mitchell Blvd Ste 7
San Rafael Ca 94903
415.873.7655
use_roll@yahoo.com